Contact Us

We are here to help with questions about PawLiving products, orders, delivery, returns, refunds, and everyday pet-product use.

Whether you are choosing a comfortable bed, a grooming tool, a feeding accessory, or an enrichment toy, our team is happy to help you find the right next step.

Email

For general enquiries, order support, product questions, and returns:

support@pawliving.shop

Phone

+33 0651895430

Support Hours

Monday–Friday, 9:00 AM–5:00 PM
France time (CET/CEST, as applicable)

We aim to respond to most enquiries within 1–2 business days.

Our Address

PawLiving
65 Rue A. Barré de Saint Venant
41100 Saint-Ouen
France

Our address is not a public storefront, showroom, customer collection point, warehouse collection point, or automatic return address.

Please contact us before sending anything to this address. Do not send returns, exchanges, damaged products, packages, or other items to this address unless our support team provides written instructions confirming that it is the correct destination for your order.

What We Can Help With

  • Product information and general suitability guidance.
  • General questions about pet beds, grooming tools, feeding accessories, toys, and enrichment products.
  • Product dimensions, materials, care, and intended-use information.
  • Order status, tracking, and delivery updates.
  • Delivery, shipping, or address concerns.
  • Returns, refunds, and withdrawal requests.
  • Damaged, defective, incomplete, or incorrect items.
  • General questions about PawLiving and our collection.

Before You Contact Us

  • Check your order-confirmation email for delivery updates and tracking information.
  • Review the product page for product specifications, dimensions, materials, care instructions, included accessories, and intended use.
  • Check our Shipping Policy and Return & Refund Policy for standard timeframes and procedures.
  • Include your order number when contacting us about an existing order.
  • For a damaged, defective, incomplete, or incorrect product, include clear photos of the item, packaging, and shipping label where possible. A short video can also help us understand a functional issue.